Refund, Return & Cancellation Policy

1. Order Cancellation Policy

You may cancel your prepaid order for a 100% full refund anytime before the order is dispatched from our Aluva, Kerala Atelier (typically within 12 hours of booking). Simply email concierge@apoorva.luxury or message our WhatsApp Concierge at +91 98470 89421 with your Order ID.

2. Damaged in Transit or Size Exchange

Every coconut shell and coir/jute garment is sealed with a tamper-evident wax stamp prior to dispatch. If your package arrives with transit damage to the coconut shell or an incorrect cup/skirt size:

• Notify us within 48 hours of delivery with an unboxing photo or video.
• We will arrange a free reverse pickup and dispatch a brand-new replacement set from Aluva, Kerala at zero cost to you, or issue a full refund if preferred.

3. Hygiene Guidelines for Intimate Beachwear

For hygiene and safety reasons, worn, washed, or unsealed intimate beachwear sets with broken hygiene tags cannot be returned unless the item arrived damaged or defective.

4. Razorpay Refund Processing Timeline

Approved refunds are initiated within 24 hours via the Razorpay Payment Gateway directly back to your original payment method (UPI, Credit/Debit Card, or NetBanking account) and reflect in your bank statement within 5–7 business days.